What is happening with 3G?
M

New Member

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3 Messages

Tue, Nov 3, 2020 6:05 PM

Poor cell phone service

Hi! I have moved into a new apartment that has horrible cell phone service. Working from home makes this really difficult to work with. Wifi works great, but I don't want Wifi audio to be my only calling option. What can I do to boost my signal? I know there are signal boosters available on the market, but I find it wild to have to buy something to boost my cell signal in the high traffic area where I live. 

Any help/suggestions?

Thanks!

ATTHelp

Community Support

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175.6K Messages

1 y ago

Hello @mariakay,

 

We appreciate you reaching out.

 

With more details, we'll be able to assist you to the best of our ability:

  • Have you tried Troubleshooting your device? This tool provides guided steps that identifies technical concerns and can result in quick fixes. 
  • Have you tried Resetting your network? If you have a iPhone it will be under Settings>General>Reset>Reset Network Setting. If you have a Samsung it will be under Settings>Reset Network Settings>Reset Network Settings>Reset. After power cycle your device off/on. 
  • Also, what's the zipcode in the area reside?  

Please let us know.

 

Jonye, AT&T Community Specialist     

 

New Member

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3 Messages

1 y ago

Hi Jonye,

I have tried troubleshooting but that didn't work, as well as reseting my network. I think it's my apartment that doesn't have good cell phone service. 

My zip code is 11105. 

I hope there's a way to help boost my cell signal. There are some days where I see "no service" on my phone and it's very frustrating.

Thanks for your help!

dwill05

ACE - Master

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5.9K Messages

1 y ago

Likely AT&T isn’t going to do anything to boost your signal.  You’ll probably have to get a cell signal booster.  AT&T used to offer them, but I don’t think they do any more.

New Member

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3 Messages

1 y ago

I've looked up cell signal boosters and they're quite pricey.

It just seems wild to me to have to pay for signal boosters. My monthly bill for AT&T is already high - now I have to pay additional costs for signal boosters in a bumpin' city like NYC? I'm paying for a service I'm not receiving. Just doesn't seem right.

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