Poor cell phone service

Hello @mariakay,

We appreciate you reaching out.

With more details, we'll be able to assist you to the best of our ability:

• Have you tried Troubleshooting your device? This tool provides guided steps that identifies technical concerns and can result in quick fixes. 
• Have you tried Resetting your network? If you have a iPhone it will be under Settings>General>Reset>Reset Network Setting. If you have a Samsung it will be under Settings>Reset Network Settings>Reset Network Settings>Reset. After power cycle your device off/on. 
• Also, what's the zipcode in the area reside?  

Please let us know.

Jonye, AT&T Community Specialist     

Hi Jonye,

I have tried troubleshooting but that didn't work, as well as reseting my network. I think it's my apartment that doesn't have good cell phone service. 

My zip code is 11105. 

I hope there's a way to help boost my cell signal. There are some days where I see "no service" on my phone and it's very frustrating.

Thanks for your help!

Likely AT&T isn’t going to do anything to boost your signal.  You’ll probably have to get a cell signal booster.  AT&T used to offer them, but I don’t think they do any more.

I've looked up cell signal boosters and they're quite pricey.

It just seems wild to me to have to pay for signal boosters. My monthly bill for AT&T is already high - now I have to pay additional costs for signal boosters in a bumpin' city like NYC? I'm paying for a service I'm not receiving. Just doesn't seem right.