Shop Now, Avoid Delays - Get Our Best Holiday Deals!
What is happening with 3G?
T

New Member

 • 

1 Message

Thu, Nov 25, 2021 9:30 AM

PLEASE PLEASE HELP!!! ACCOUNTANT DESPERATE TO FINISH HER CLIENTS CASE FILE - NEED TO ACCESS PUK Code to iPhone so I can log into my account

I have locked myself out of my SIM card some how on my iPhone SE 2nd Generation 2020.  I need my PUK Code so I can unlock my SIM card and use cellular data and receive text messages on my iPhone.  Unfortunately I currently can not receive iMessages because my I am also locked out of my AppleID (I have plans to go to the Apple Store tomorrow in person because I have been having issues for some time now and I believe my account is being compromised by someone else)

However, I am an Accountant and I need to finalize some client case files and I can not access my business email without doing "Two-Party Authorization" which I do with a text message off my cell phone!  I am sure you can now see my dilemma and I also use a "Two-Party Authorization" to log into my www.att.com account which, I already know I can obtain my PUK Code, myself by logging into my AT&T account and going under: "Account Overview/Manage Devices and Add-On's/Device Management and Troubleshooting (? I think?)/Device Options/Get PUK Code (or its somewhere in there because I have gotten myself before)"  HOWEVER, You do need to be able to have access to your account, and at the the time.  I had my husband here next to me with this cell phone, however he is out of town on a job site and YET Again here I am at 4am with another hurdle not able to use my iPhone or able to log into any of my business accounts because EVERYTHING I do is somehow tied to my iPhone and cell phone number.

SO PLEASE PLEASE HELP ME!  IT IS 4:00 AM AND I AM DESPERATE TO FIND SOMEONE AWAKE TO HELP!

Signed - By a Desperately Seeking Bean Counter with No Steam left for Coffee Beans at 4:00am and a Huge Steamer of "You Know What" that is going to hit the fan if I can not get into my business email and resubmit this document to my client before 9:00am this Thanksgiving holiday morning.

Sure hope someone in the support team at AT&T is awake and out there to help me or someone can drop off a bag, gloves and a mask for me because I have been working on this project with not sleep now for 48 hours!  Uugggg I need this one done and to get paid and get some sleep so I can eat Turkey in a few hours!

Thank you so very much for your assistance and hopefully for a some patience with my non-sleep and bad jokes :-)

Warmest Regards and In Your Services,

Theresa Clemons-Lum

Oh, if you need it - My cell phone number (I am the main account holder is (517) 730-7375)

Accepted Solution

dwill05

ACE - Master

 • 

6K Messages

9 d ago

Please remove your phone number.  It’s personal information and no one from AT&T is going to call you (at least no one legitimately from AT&T).  No need for the long story, as it’s simple enough to get your PUK code and it’s the same process, no matter how badly it’s needed.

If you have postpaid service, you can log into your account and get it.

https://www.att.com/support/article/wireless/KM1011771/

If you have prepaid service, you have to find a way to call.

https://www.att.com/support/article/wireless/KM1011644

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.