What is happening with 3G?

New Member


1 Message

Wed, May 27, 2020 5:39 PM

Phone Upgrade on Walmart Giving Constant Error

I am trying to upgrade my phone on Walmarts website to the new Iphone SE since there is a great deal going on and it keeps giving me an error. I already went into a AT&T store and confirmed all my information such billing zip code, SSN, etc. Each time i enter the correct info it says "Some of the information you’ve entered doesn’t match AT&T records. Please try again. "

Can anyone tell me how to get by this as I've been trying for three days now.


Community Support


180.7K Messages

2 y ago

Hello, @camb801,


Thank you for reaching out. Try to do the upgrade again, only use a different browser. You may also want to try clearing the cache to help.


Let us know if either did the trick.


James, AT&T Community Specialist

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.