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1 Message

Tue, May 7, 2019 6:34 PM

Phone unlock

I have made three requests to have my phone unlocked. Each time, AT&T has sent me an email that say I need to confirm my request. I have followed the link and confirmed my request every time. I’ve been given a confirmation number each time, and yet all 3 times I’ve received emails saying they canceled my request because I didn’t confirm. This is frustrating. I can’t call, live chat doesn’t work since I don’t have an account anymore, and I can’t reply to the emails, as they instruct not to.  I fulfilled my contract with AT&T and my phone is being held hostage. 


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Community Support


124.3K Messages

a year ago

Thanks for letting us know, @Janet945!


We are looking into this. Please follow these instructions to check the status of your request.


We hope this info helps.

Lar, AT&T Community Specialist

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