Phone Reported Stolen/Blacklisted
I bought my phone a month ago through AT&T. It was reported stolen- NOT by me. I repeat, I DID NOT report my phone stolen. I'm the only person on my account. My phone is blacklisted and no one will give me any information. I contact customer support and the keep telling me they've marked it high priority and it'll be done by the end of the day. I call, they say they can't help because they've done all they can do. I went into the store and they say contact customer support. It's been 4 days and still nothing. Everyone is just telling me they can't help me. I leave town in two days and I'm a nervous wreck thinking I won't have a phone to contact anyone if I need help or get lost.
I have filed a complaint with the FCC and haven't heard anything.
I feel so very, unbelievably defeated and I have no idea what to do. All of the forum posts about falsely blacklisted phones have not had any final solution. I just need some help. I feel like no one is listening to me.