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The new iPhone 15
JonF1's profile

1 Message

Friday, February 23rd, 2024 12:25 AM

Phone payoff amount

Actual phone payoff amount is full price instead of the phone with a trade in. How do I pay off only what I owe after trade in?

Accepted Solution

Official Solution

ACE - Master


10.4K Messages

2 months ago

The promotion is a monthly credit that offsets the monthly installment price of the phone.  It doesn’t reduce the price of the phone.  And the credit is only paid out over 36 months.  In other words, it takes 36 months to get the full amount of credit.

ACE - Sage


117.1K Messages

2 months ago

You stick it out 36 months, exactly like the offer says.


If you're trying to pay it off so that you can unlock it, you have to pay off the entire balance listed in your online account.

If your credits have already begun on a trade-in offer ("No trade in required" offers will be void if you pay them off)

If you don't do anything to void the trade-in offer, like suspend, cancel, upgrade, or switch to a non-compliant plan, you can continue to receive bill credits .

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