Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The new iPad Pro & iPad Air!
Jetaggabao's profile

New Member


1 Message

Thursday, June 15th, 2023 2:23 AM


I’m having issues trying to switch my Carrier from AT&T to Docomo Pacific as I’m visiting Guam. Docomo Pacific, the local carrier here, noted they would do a test run on their ESim, and instead, full on installed in. When this happened, my phone was locked by AT&T and there is now nothing Docomo or I could do. I tried phoning a representative via a friends phone but an hour of waiting brought no agent to help. Pls get back as soon as possible as I’m without a phone through my visit here. 

ACE - Expert


64.7K Messages

11 months ago

Your phone was probably already locked to ATT. To unlock, use the unlock portal to request an unlock.

ACE - Master


10.6K Messages

11 months ago

Installing a non-AT&T SIM doesn’t lock a phone to AT&T.  It was already locked to AT&T.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.