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Twentyfive's profile



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Friday, February 27th, 2015 1:07 AM

Phone insurance dilemma: phone reported lost, received after claim –now found

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I had lost my phone, put in a claim, and got my new phone today and found my old phone what should I do?

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Official Solution

New Member


25.7K Messages

9 years ago

The terms of the Asurion agreement state quite clearly if you lose a phone, and they replace it for you - and you recover the lost device, the recovered/lost device needs to be sent to them. When on the phone with them to get the replacement device you had to agree to this. I have had to whenever I filed a claim with them.

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