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Tue, Mar 31, 2020 6:30 PM

phone doesn't work so can't receive and use authorization code sent by text

My phone is broken. I've tried to get into my ATT account to activate my old phone but an authorization code is sent via text and I'm not able to receive a test. The same goes when I try to order a new phone. At the end of the order process it is necessary to enter an authorization code to prove who you are but I can't receive the code because my phone doesn't work.



ACE - Sage


81.6K Messages

10 months ago

The text is being sent to whichever phone has your sim card in it. If you have an older AT&T phone which is functional and takes the same size SIM card, just move the SIM card to the old phone long enough to get your text

FYI, you don't need to activate a phone, just need to put a Sim card in it.


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