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Joykorngut's profile

Contributor

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1 Message

Thu, Sep 14, 2017 11:21 PM

Phone cuts in and out on iPhone 7

Just switched to AT&T last night please don't make me regret it. Phone calls are cutting in and out just like every other question in the forum. Where in my settings can I do something about this please and thank you.
ATTHelp

Community Support

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172.1K Messages

4 y ago

Hello @Joykorngut,


I am happy to hear you are a part of the AT&T Family! I would love to assist with your service issues.

What is your phone make and model? Since you would have options to enable Wi-Fi Calling in low coverage areas to help. You will be able to go through our Device How To and choose your Make and Model> Tutorial>Calling. It will guide you set by step on how to get this started.


Our Troubleshoot and Resolve Tool is for device issues. I would highly recommend going through and choose Calling it will provide take you through troubleshooting steps.


If, after trying what was mentioned above and still experiencing service issues please private message us at @ATTCares with your full name, phone number and account number to take a look at the towers in the area as this may also cause majority of service issues.


Linda, AT&T Community Specialist

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