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What is happening with 3G?
K

New Member

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1 Message

Sat, Jul 18, 2020 9:00 PM

Phone All of a Sudden Dropping Calls and I Can't Hear Part Way Through The Phone Call

I bought a new iPhone 11 Pro about a month ago.  In the last couple of weeks I have been having consistently dropped phone calls and during my conversations, all of a sudden I can't hear the person on the other end anymore.  I'm using my home Wi-Fi network.  Any ideas what might be causing this.

ATTHelp

Community Support

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176.3K Messages

1 y ago

Hello @krpeck1659,

 

We can definitely provide you with some troubleshooting steps for these dropped calls that you've been experiencing.

 

You can follow the steps at this link to Get help with dropped calls or wireless network issues.

 

Hope this helps!

 

Sean, AT&T Community Specialist

New Member

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1 Message

1 y ago

For the past 2 weeks I have been experiencing the EXACT same issue as the writer above.  Prior to that no problem at all.  I'm in exactly the same place with full 5G coverage.  I'll be talking to someone and it just goes quiet and a few seconds later, "call failed".  I have an iPHone8.  Software is up to date.  I've restarted the phone several times.  Something has definitely changed, somewhere.  It is VERY frustrating.

(edited)

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