Contributor
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1 Message
Pending unlock status stuck
I put in a request to carrier unlock two iPhone 6's that my son gave me. I put the requests through and received an email titled, "Your request to unlock an AT&T device is pending" with "Please confirm the request within the next 24 hours, or the request will be canceled." I failed to confirm in 24 hrs. Now when I check the status of the unlock using the IMEI and request ID # it says, "Device unlock portal - Pending" -- "To complete your request, follow the confirmation link in the email we sent you.". I click the confirm link in the email and the web page says pending, resubmit. When I attempt to resubmit, it fails because it says there is a request pending. This is for both requests. Am I good? Is the request going through? I know it can take 24+ hours. Request number: ***** and Request number: *****. Can you please complete these, thank you.
[edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]
ATTHelp
Community Support
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230.7K Messages
6 years ago
Good afternoon @Daleth,
I understand how important it is to be able to choose your carrier. I’ll be delighted to assist.
The situation as you’ve described, sounds like the request is stuck in pending. I would like to research this for you further. Please send us a private message to @ATTHelp and include your full name, a good contact number and any other account or device details you feel may help.
I look forward to working with you. Have a great rest of your day!
Darryl, AT&T Community Specialist
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Andreina0491
Employee
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2 Messages
6 years ago
I’m having the same issue. Does anyone know how to fix this??
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abelosantos
New Member
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1 Message
4 years ago
Same problem, could you help me?
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ngochuy24h
New Member
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2 Messages
4 years ago
i have same problem, my request ID: NUL942896807390
is stuck , could you help me?
(edited)
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gtvturbo
New Member
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6 Messages
4 years ago
i have same problem, my request ID: NUL510892252233
is stuck , could you help me?
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wahoodaniels
New Member
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4 Messages
4 years ago
Did people get their request that were stuck figured out?
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savoy6aus
New Member
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2 Messages
4 years ago
I have the exact same problem. Did you get it resolved?
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Hlmagoo1
New Member
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3 Messages
3 years ago
Same thing .
Current status - Pending
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haind236
New Member
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10 Messages
3 years ago
@ATTHelp !! I have same problem, my request ID: (edited as per community guidelines)
is stuck , could you help me?
please!
(edited)
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