The new iPhone 15
anushkapus's profile

1 Message

Sunday, August 6th, 2023 4:49 PM

Paying incorrect installments due to editing mistake from AT&T

Under my devices, currrently it has been displayed as iPhone 12 Pro Max for both the devices where as I have never opted 12 Pro Max and using iPhone 11.

Where can I get this corrected please. Already checked nearest shop and they adviced to call customer service support since it is billing related.

Please assist me(Edited as per community guidelines) if possible. My email id is [email scrubbed]

ACE - Master

 • 

10.1K Messages

7 months ago

Please remove your phone number as the only one who’ll use it are scammers and spammers.  AT&T isn’t going to call or email you.  At best, they may message you through this forum.

Regarding your issue, are you saying that you are actually paying for an iPhone 12 Pro Max that you never bought, or it’s just showing that your phone a 12 Pro Max, but your installments are correct for the phone you actually bought?

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.