For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15

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Wednesday, May 13th, 2020 4:07 PM

Order was cancelled but no refund was sent.

I ordered the iphone 11 right after i submitted my order I got an email saying that it was cancelled and i did not receive my refund. So I call customer service and the lady tells me to call my bank. Why would i call my bank if i gave my money to At&t? Ijust want my money back.

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Official Solution

Community Support


231.4K Messages

4 years ago

Greetings @Aylanna_23


We're sorry to hear that your order was cancelled. Allow us to provide you the answers!


A refund for a canceled order usually takes 3 to 5 business days to process, depending on your financial institution. 


We hope this info helps, and thanks for reaching out to us!


Dwight, AT&T Community Specialist  

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