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Contributor

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1 Message

Thu, Mar 14, 2019 2:13 AM

Order Status: In Progress

I ordered an iPhone XS Max on March 12th and it’s been in progress ever since. I wanted to pick up at store same day but that never happened because I’m stuck at in progress. Same day in store is 2 hours but that never happened AT&T reps are no help. I just want my phone.

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ATTHelp

Community Support

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132.8K Messages

2 years ago

Hi @bellasEST,

 

Thank you for contacting us! We'd love to help. The In Progress status means that your order has been successful via our point of sale system, but has not yet been prepared for shipping. You’ll receive an email once your order status changes to Shipped, or if further action is required from you.

 

You can visit our Order Management Portal to keep up with your order. If you have any issues during this process, don't hesitate to reach back out to us. Thank you!

 

Collin, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

a year ago

This actually isnt much of a helpful answer.  I placed an order on Weds and am still stuck in "progress"

It would be nice if someone at ATT actually gave us real answers.  What is taking so long for my order to ship.

I run a business and being without my phone is a bit of an issue.

 

Please give true details of the order process to your customers.

2 days in pending is too long, its insane. My 477.00 was taken rather quickly. Id like my phone delivered.

Tutor

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3 Messages

a year ago

Did you ever receive your phones??

Contributor

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2 Messages

a year ago

I ordered mine Friday... Still nothing. I'm beyond frustrated with Att!!! My husband and daughter both have theirs yet here I am still waiting.

Contributor

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2 Messages

a year ago

Did u ever recieve device

Contributor

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1 Message

a year ago

Im sorry but you guys are full of baloney, Im frustrated with how AT&T always acts like customers are illiterate. Its not hard to read “in progress” by checking my order but as a company you guys need to gain some professionalism! Tell people the ACTUAL status of their orders. I’ve never had such a negative experience trying to get a PHONE 😕 

Tutor

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8 Messages

a year ago

Our son's phone will be "in progress" going on 2 weeks now. Order placed on Oct. 15th for the MG 11 Pro 64gb and the green 11 64gb. My husband got his the next day and had a chance to change his phone to the 256gb and get that one and our son's is still sitting there "in progress". Estimated ship date 22nd-29th. It's the 28th today and I'm losing patience.

Tutor

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5 Messages

a year ago

I’m having the same issue and all they keep saying is that it will be shipped today m. Well they have been saying that since the 30th and nothing has happened. 

Tutor

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5 Messages

a year ago

I’m having the same issue and all they keep saying is that it will be shipped today m. Well they have been saying that since the 30th and nothing has happened. 

Tutor

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8 Messages

a year ago

@TeresaBardell85 on the 29th the ship date disappeared for a bit then it adjusted to a month later! I called and they kept saying it was backordered. Then on the 30th a.m. they contacted my husband to say they were ready to ship and that the card on file didn't work which was weird but I called them to give them another just in case and the next afternoon, Halloween, they notified my husband that it shipped. We got it yesterday on the 1st,.my son's exact birthday. The AT&T website still says "In Progress" though. 

Tutor

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5 Messages

a year ago

I just talked to someone and all they could tell me was that it was accepted. Online still says in process and I’m starting to get really upset. They can take my money but they cannot give me my order. I’m not happy right now. 

Tutor

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8 Messages

a year ago

They didn't try to take money until they were ready to ship for us, all 3 times. Maybe it did ship...check FedEx Delivery Manager to see if you have anything coming. That's typically who they use. I notice the AT&T order status website isn't the most reliable.

Contributor

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1 Message

10 months ago

I placed an order online, and then AT&T canceled it two days later because I supposedly had not accepted the terms and conditions even though I in fact had an online agent verified the acceptance. 
Long story short: I attempted to rectify it with at least four hours of phone support to no avail, then we decided to pick it up at my local store. My order has been hung up in the “in progress“ status for 11 days now!! two special “case reports“ have been submitted to the higher ups at AT&T and nothing has worked: I’m just trying to buy a $700 iPhone 11 from them but I can’t seem to do it

Contributor

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1 Message

10 months ago

I had this issue before and had to accept the terms and conditions under my mobile phone number on the att tnc website https://www.att.com/tc/

New Member

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1 Message

7 months ago

I just ordered a phone online to pick up in store and it’s been processing for over 6 hours when it says it’ll be ready in 2 hours. I contacted 3 customer service agents & they all told me my phone should be ready within 30 minutes to 1 hour. The last customer service agent I talked to said he contacted the store directly, he told me that the store received my order & they’ll text me when they’re ready. I called the store myself and the employee told me that I’d have to come into the store to finish processing the order and it may cost more in person AFTER I PAID for it online already. Because they don’t run a full credit check online. I checked my account $128 is pending from AT&T. Which is ridiculous, honestly. To not show someone what they’re getting into and taking their money too. And the customer service is AWFUL!

(edited)

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