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New Member

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1 Message

Fri, Jan 10, 2020 1:38 AM

Order phone and got canceled and no refund

I order a iPhone XR today and when I went to check my status it told me it had got canceled z.They haven’t gave me my refund back yet and I’m trying to see what’s the problem?

Responses

mobilemax

Employee

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796 Messages

4 weeks ago

Hello,

Visit www.att.com/orderstatus to look into more, or call (Phone number hidden) (611 from AT&T phone) and say “order” when promoted for reason for call. A representative will be able to assist in checking status of order and expected refund date. Usually this is based on account fraud check or credit check. A local AT&T Corproate store visit should easily resolve this.

(edited)

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