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What is happening with 3G?
Blue007's profile

Contributor

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1 Message

Tue, Jan 3, 2017 8:53 PM

Only able to receive text messages from iPhones

A couple days ago I noticed I could send messages out but could only receive iPhone messages. I can not receive messages from other cell phones..

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Official Solution

ATTHelp

Community Support

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176.3K Messages

5 y ago

Hello @Blue007!

 

I can understand your concern on sending out messages properly. Let’s start so we can resolve this message issue now!

 

When the issue began, did you attempt to restart the phone by powering it off and on? This can refresh the system as well as network to get your messages through.

 

Since you are only able to receive messages from iPhones, I would try to refresh settings in the phone. You can access this by going to your Settings > Messages > turn the messaging feature off and then on.

 

If this does not resolve the problem, I recommend a Network Reset. This does not erase anything personal on the phone. Please tap Settings > General > Reset > Reset Network Settings. This also resets Wi-Fi passwords, cellular settings, and VPN/APN settings.

 

Let us know how it goes! Have a wonderful New Year!

 

Shenoah, AT&T Community Specialist

Contributor

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1 Message

4 y ago

I cannot get my phone to call out or receive any calls....when I try to call out it takes for ever for it to do anything then it doesn't go thru but says Call Failed....

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