Online Purchase Attempt
I attempted to add an iPad using the AT&T online, to an existing service/line. After navigating through all fields, it provided the pricing for a whole new line, not added to the existing line. I called AT&T sales and was advised that the iPad has cellular capabilities so it has to be purchased on a new line, however, I was then advised I can call Support and ask them to switch this new line, to my existing line, which would decrease the pricing/billing charges. I asked why it could not be done at this time, and was advised that Support has a different application which allows a fix to this “glitch” as it was called. I declined, as I was not going to sign a contract for a full New line. No rational person would do this, as a contract is binding. I find it hard to believe that a company like AT&T does not have the resources to fix this “glitch”, or system limitation. Or you have sales reps who are providing false information to close a sale. Either is pretty bad.