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Contributor

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2 Messages

Tue, Apr 10, 2018 7:15 PM

Numbersync, Apple Watch Series 3, and Iphon X

So I just bought and apple watch series 3 and I setup numbersync. I was trying to make sure I did it correctly and spoke with a customer representative who told me I can't use my watch with Cellular if my iphone is connected to Wifi. Is this true? So basically if I forgot to turn off the Wifi on my phone and I am out of range of it my watch's cellular doesn't work? If that's the case then what is the point of the cellular on the watch?

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Brand User
ATTHelp

Administrator

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112.4K Messages

2 years ago

Greetings @middle_edwards!


We appreciate you reaching out to us on the Community Forums! I am more than happy to answer your questions regarding your iPhone and Apple Watch Series 3.


You are able to use your watch if the phone is left with Wi-Fi turned on. Only the Series 3 has Wi-Fi + Cellular connectivity. Your iPhone does not need to be turned on at all once everything is set up.


Hope this helps! Have an amazing weekend!


Jenn, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

Thank you so much. I didn’t think that could be true and I’m not sure why the tech I spoke to said it. I kinda argued about it with him and I made sure to mention it was an Apple Watch series 3 with cellular but he kept insisting the WiFi has to be turned off. 

Brand User
ATTHelp

Administrator

 • 

112.4K Messages

2 years ago

Hello @middle_edwards!


You're most welcome! I am happy I was able to clarify the usage of your Apple Watch Series 3 without the Wi-Fi on your iPhone being turned on. Please don't hesitate to reach out to us again, we are always here to help!


Have a great week!


Jenn, AT&T Community Specialist 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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2 Messages

2 years ago

We have TWO watches, paired them, unpaired them, can NOT get them to connect to cellular. Spent three hours on the phone with ATT. They think it's a tower issue?  Neither watch can be used independently of the phones? HELP

GLIMMERMAN76

ACE - Expert

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19.2K Messages

2 years ago


@messner wrote:

We have TWO watches, paired them, unpaired them, can NOT get them to connect to cellular. Spent three hours on the phone with ATT. They think it's a tower issue?  Neither watch can be used independently of the phones? HELP


are you in a hdvoice area?  You can only have one watch per att login.  you have to make a separate login for the 2nd watch.  The watch will always need your phone number...  Apple did not design the apple watch to use the number assigned to the watch. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

2 years ago

We have two watches both on same account, should we separate?
GLIMMERMAN76

ACE - Expert

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19.2K Messages

2 years ago


@messner wrote:
We have two watches both on same account, should we separate?

you can have both watches on the same account but the 2nd watch user needs their own myATT login to assign numbersync to their iPhone.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

 • 

19.2K Messages

2 years ago

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

5 months ago

Can her watch be used with the separate number AT&T assigned her or does it have to use my phone number to make calls. I want her to call me if she needs me.

Contributor

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2 Messages

5 months ago

If I gave a child my iwatch with cellular and it’s assigned a number can I call that number if I need to reach her?

lizdance40

ACE - Sage

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71.9K Messages

5 months ago

The number assigned to the watch is for data only, it does not work independently. The watch needs to be number synced with an iPhone in order to work as designed. Apple is crafty, their intention is not to replace the iPhone but to make us buy two devices that will do the same thing.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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