Not recieving SMS Authentication Code on iPhone 11 for Instagram

Any update to this? Same issue

Hello @Acloern1985,

Thank you for reaching out. We'd love to take a closer look into this for you.

In order to better assist, we are curious to know;

• what type of messages are you having trouble receiving, individual or group
• what network carrier are those android contacts using
• do you also have trouble sending them messages
• did you check if you are using the iMessage or the regular messaging app

Please also try the AT&T troubleshooting for iPhone 11 Pro

Please give us a feedback so we can assist further.

Doyin, AT&T Community Specialist.

Hello! I was wondering if you ever got your problem solved? I have the exact problem and haven't been able to find a solution. 

Bump. I recently ported from Verizon recently, and upgraded to an iPhone 12 Pro. I’m also receiving this same issue, other short code sms messages seemed to have worked fine. Instagram is the only that I know that isn’t working.

Yes exactly. I called AT&T about it and they said the issue was resolved but it still isn’t working. 

Everyone who is set up two-factor authentication are you using your full 10-digit phone number? I just noticed the OP referred to only 7 digits.

How does that work? My Instagram account has my full phone number, with my area code, connected to it so it should recognize all 10 digits. I’d think that works better than 7 digits. 

I believe Instagram has switched from 4 digit verification codes to 6 digits. Instagram will even allow for me to input the phone number, and I’ve tried with +1 before the area code as well without. In the following prompt Instagram will say sent to (last 4 digits of number)

bump.  Same issue

This is a really common problem. Many people complain that they do not receive SMS messages when resetting the password. I had a similar situation. I had a business account that I developed for a very long time, and I had many subscribers there. For some reason, I suspended my activity and did not log in to this account for two years. When I decided to resume everything again, I couldn't log in to my account. I tried to reset my password and contact customer support but to no avail. I had to create a new account and develop it with the help of the subscribers I bought on goread.io. It was the only way to solve the problem quickly. And as it turned out a good way. 

Atnt can you guys please fix this (Edited per community guidelines) issue. This is extremely frustrating and every time I call someone they’re of no use. Customer service is horrible. Can someone please contact me.

I'm having the same exact issue, and its even with an S21, so this issue affects whoever is trying to receive an Instagram's code, upon login, via an AT&T line.  Please fix ASAP.

I am having same issue. Got a new SIM card today at the store and it did not resolve issue. Can’t log in and it is what I do for a living. So fruturating since no one can help and the only way to log in is with this sms code! 

I am trying to find an solution for same problem elsewhere. So I guess that this information might be useful what I have now. It seems that iPhone are not able to receive so called Premium SMS that was used in past for subscription services like receiving some information daily or to buy an ringtone. But nowadays it is used for receiving security codes in different systems.

Do not take this information for granted but it might be the problem. And I myself still am trying to find an solution to receive those SMS on my iPhone.

Good luck to everyone to find solution to this problem.