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What is happening with 3G?
J

New Member

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4 Messages

Sat, Jan 4, 2020 6:39 AM

Not recieving SMS Authentication Code on iPhone 11 for Instagram

I've just upgrade to the iPhone 11 Pro. Love the phone, the camera is unreal, but not sure if I'm having a service issue or hardware app installation issue. I've downloaded Instagram, and had to reset my password. I've been trying to authenticate into Instagram. I get 90% of the way setting my password, then I get to the last mile where the SMS 4-digit code is not sending to my new device. I miss IG, can someone please help me troubleshoot why I'm not receiving the SMS Authentication code? Looks like this is a common issue/theme in the community thread.

ACE - Sage

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90.6K Messages

2 y ago

Not at all. If you have 2 factor set up with your phone number a text would be sent to the number set up previously. Did you change your number?

New Member

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4 Messages

Nope same number, the phone number is confirmed when sending out the sms code ***-1111.

There are threads with this exact same issue, this should be filed as a known issue.

ATT can you please help. User experience for latest tech/iPhone 11 is failing.

New Member

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4 Messages

@ATTHelp

Previous forum you helped trouble shoot:

“Trouble Receiving Short Code from Instagram”

I switched my carrier from Verizon to AT&T this weekend, and upgraded to a new iPhone 11.

New Member

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2 Messages

1 y ago

Any update to this? Same issue

ATTHelp

Community Support

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176.6K Messages

1 y ago

Hello @Acloern1985,

 

Thank you for reaching out. We'd love to take a closer look into this for you.

 

In order to better assist, we are curious to know;

  • what type of messages are you having trouble receiving, individual or group
  • what network carrier are those android contacts using
  • do you also have trouble sending them messages
  • did you check if you are using the iMessage or the regular messaging app

Please also try the AT&T troubleshooting for iPhone 11 Pro

 

Please give us a feedback so we can assist further.

 

Doyin, AT&T Community Specialist.

New Member

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3 Messages

1 y ago

Hello! I was wondering if you ever got your problem solved? I have the exact problem and haven't been able to find a solution. 

New Member

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2 Messages

1 y ago

Bump. I recently ported from Verizon recently, and upgraded to an iPhone 12 Pro. I’m also receiving this same issue, other short code sms messages seemed to have worked fine. Instagram is the only that I know that isn’t working.

New Member

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3 Messages

1 y ago

Yes exactly. I called AT&T about it and they said the issue was resolved but it still isn’t working. 

ACE - Sage

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90.6K Messages

1 y ago

Everyone who is set up two-factor authentication are you using your full 10-digit phone number? I just noticed the OP referred to only 7 digits.

New Member

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3 Messages

1 y ago

How does that work? My Instagram account has my full phone number, with my area code, connected to it so it should recognize all 10 digits. I’d think that works better than 7 digits. 

New Member

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2 Messages

1 y ago

I believe Instagram has switched from 4 digit verification codes to 6 digits. Instagram will even allow for me to input the phone number, and I’ve tried with +1 before the area code as well without. In the following prompt Instagram will say sent to (last 4 digits of number)

New Member

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2 Messages

9 m ago

bump.  Same issue

New Member

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1 Message

8 m ago

This is a really common problem. Many people complain that they do not receive SMS messages when resetting the password. I had a similar situation. I had a business account that I developed for a very long time, and I had many subscribers there. For some reason, I suspended my activity and did not log in to this account for two years. When I decided to resume everything again, I couldn't log in to my account. I tried to reset my password and contact customer support but to no avail. I had to create a new account and develop it with the help of the subscribers I bought on goread.io. It was the only way to solve the problem quickly. And as it turned out a good way. 

(edited)

New Member

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7 Messages

8 m ago

Atnt can you guys please fix this (Edited per community guidelines) issue. This is extremely frustrating and every time I call someone they’re of no use. Customer service is horrible. Can someone please contact me.

(edited)

New Member

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1 Message

8 m ago

I'm having the same exact issue, and its even with an S21, so this issue affects whoever is trying to receive an Instagram's code, upon login, via an AT&T line.  Please fix ASAP.

New Member

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3 Messages

8 m ago

I am having same issue. Got a new SIM card today at the store and it did not resolve issue. Can’t log in and it is what I do for a living. So fruturating since no one can help and the only way to log in is with this sms code! 

New Member

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1 Message

4 m ago

I am trying to find an solution for same problem elsewhere. So I guess that this information might be useful what I have now. It seems that iPhone are not able to receive so called Premium SMS that was used in past for subscription services like receiving some information daily or to buy an ringtone. But nowadays it is used for receiving security codes in different systems.

Do not take this information for granted but it might be the problem. And I myself still am trying to find an solution to receive those SMS on my iPhone.

Good luck to everyone to find solution to this problem.

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