What is happening with 3G?
emok75's profile

Contributor

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1 Message

Wed, Sep 20, 2017 3:05 PM

Not receiving voicemail alerts/notifications

I'm not able to see that I have a voicemail at all. It will suddenly come through, many days later, that I have 10 voicemails! I can see that someone has called, or if I missed a call. But I just figure that they didn't leave a voicemail! Until I see that my SIL called 3 days ago, my brother in law was rushed to emergency, 3 DAYS AGO!!! I never got the voicemail notification until 3 days later! I am very angry. Every iPhone I have gotten through AT&T , always has a major problem! Sure glad I got insurance and will be switching providers. Tired of this! In the meantime, can anyone possibly offer a solution? Thanks
ATTHelp

Community Support

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180.6K Messages

4 y ago

Hi @emok75,


It is never a great experience to encounter any service issues, especially when you need it the most. We definitely want to ensure a loyal customer like you is provided with the best support. We can get this corrected. Let's get started!


Time is absolutely valuable! We understand how important it is for our customers to have an easy and convenient way to manage their accounts. Our Troubleshoot and Resolve Tool provides a seamless experience when it comes to correcting any network or device issues. Once you've selected the make and model, a step by step guide will be created. For better results, we encourage our customers to login to their myAT&T accounts for our systems to automatically run tests to get this corrected.


Another great way to ensure you receive your voicemails would be to manage voicemail notificatgion alerts and check the internet connection. We have a wonderful Device Support Center, which offers tutorials with additional voicemail troubleshooting specifically for your device.


Please let us know how this works out. If you continue to encounter issues with this matter, please send us a private message @ATTHelp with your full name, account number, and best contact method. We will be able to take a closer look and make sure it is resolved.


Vanessa, AT&T Community Specialist 



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