What is happening with 3G?
M

New Member

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1 Message

Fri, Sep 17, 2021 1:46 PM

Not receiving verification code to add cellular to apple watch

iPhone 12, Apple watch series 6: 

I go through the steps to add the cellular plan to my apple watch.  It allows me to see the $10 a month, agree to the terms of service, and hit continue. It then loads the 'verify your info' screen, and indicates that they have sent a code via text message to my phone, but no code comes. I've tried to resend the code, and it still doesn't work. I've power cycled all devices, made sure all iOS were up to date, reset my network settings... I'm at a loss.  I see that this is a common issue consistently. Why hasn't AT&T fixed this yet? This should be a simple process. 

ATTHelp

Community Support

 • 

180.3K Messages

4 m ago

Hello @MandyL411 allow for us to further investigate and provide a few helpful suggestion to your Apple Watch connectivity!

 

 

Firstly, we want to ensure you are able to receive short codes from AT&T's network. Provided here, feel free to access the link and verify you can receive Star Codes on your device. If you are able to view these codes then we will gladly be of further assistance to connecting your wearable. 

 

 

Based on the fact, you have attempted to troubleshoot this feature and this has occurred for other AT&T users. We have done extensive research and found a few solutions to get your Apple Watch connected to your iPhone 12. In this Forums post, we have found one of the users was able to connect the devices by:

 

  • Firstly, backing up the storage
  • Erasing the contents on the phone by going through a Factory Data Reset
  • Then pairing the watch to the erased mobile device
  • Shortly after, you will then sync up the watch and restore the phone from the backed up storage

 

Important to Note: Make sure the device's storage has been backed up before initiating in the factory data reset.

 

 

Let us know if this information was helpful!

 

 

Ty, AT&T Community Specialist

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