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Tue, Aug 4, 2020 5:42 AM

Not receiving automated messages

Yesterday, I upgraded to an iPhone 11 And kept the same number when I switched from boost.

Whatsapp and some other 2FA apps send me an sms, but I’m not receiving them on my phone.

Why is this?


Brand User

Community Support


144.9K Messages

6 months ago

Hi @Luisd1002.

We'd be happy to help with looking into your 2 step verification concerns with your new iPhone 11. Were you able to receive the messages from the designated apps? If not, check our Application Troubleshooting and let us know how this helps.

Vincent, AT&T Community Specialist

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