Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Troubleshoot your device issues
juciarab's profile



1 Message

Mon, Sep 18, 2017 12:39 PM

Not receiving any response from ATTCares



I was wondering if anyone knows how come I don't receive any response from "ATTCares"?

I have sent "ATTCares" fromerly "ATTMobilitycare" several messages, but have not heard anything back.

I am a military member and I am trying to get my device unlocked before my upcoming deployment.

I would need assistance from ATT directly since the ATT unlock page failed to help me out.

Any help would be greatly appreciated.


Thanks in advance!



Community Manager


10.1K Messages


Hi @juciarab Thank you for posting and thank you so much for your Service!


I'm very sorry your first message didn't get a reply, but I see that someone replied to a second one today, and I'm hoping you're getting the help you need. Please let us know if you need anything else or have any other questions.


Thank you,


Need help?
The new iPhone 13
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.