Cyber Week Deals: Get $800 off the Google Pixel 6 Pro with FREE Google Pixel A Series White Earbuds!
What is happening with 3G?

New Member


3 Messages

Mon, Jul 27, 2020 7:45 AM

NON AT&T Device

I bought second hand iPhone 11. I checked in swappa and they said AT&T(Locked Carrier: US AT&T Puerto Rico and US Virgin Islands Activation Policy) When I submit request to unlock in the AT&T portal and they rejected my request with comment(NON AT&T Device) How I can unlock it I don't understand 


ACE - Expert


22.5K Messages

1 y ago

That is not att USA.  That is a whope different problem as that phone was never activated in the USA. And yes there is a difference between the USA and us territories

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.