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toddmaria83's profile

Contributor

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2 Messages

Mon, Mar 4, 2019 5:30 PM

Non At&T customer trying to unlock phone (Iphone 6)

Hello! I received an Iphone 6 as a gift. It has an AT&T sim card, is all paid off, and is not on the previous owners account. I want to unlock the phone so as to use it with another carrier but AT&T will not let me. I do not want to pay for service through AT&T and I dont want to activate it just to not use it for 60 days on the AT&T network. The website consistently insists my IMEI number is not an AT&T device, even though it is. This has gotten incredibly frustrating and should not be as hard as it has been. Please, send quick and easy help. Thank you. 

ACE - Sage

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98.5K Messages

3年前

Where did it come from?  New?   Used?   

That denial indicates it was never used on AT&T and was probably sold for prepaid.  Prepaid phones are subsidized and won’t be unlocked until 6 months of paid usage.  

If it was used and fully paid for on another account, then the previous user needs to get it unlocked. 

 

Contributor

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2 Messages

3年前

Thank you for responding! It is use and is all paid off from the previous user 

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