The new iPhone 14
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New Member

 • 

3 Messages

Saturday, December 19th, 2020 3:26 PM

No unlock email

I did register for unlock my iPhone which was paid off.

Submitted successful, 3 day had past and there was no email sent to me for confirm link. 

I checked on the checking status site, it said the ticket is pending because i have not confirmed to unlock by click the link in email yet.

I couldn't submit another ticket as the site said there was a pending ticket with same imei.

Do anybody know how to process next steps, please kindly give your advice 

Thank you.

Accepted Solution

Official Solution

dwill05

ACE - Master

 • 

7.6K Messages

2 years ago

This forum isn’t customer service, and no one here will do anything with your request number, so it’s recommended to remove it.  Unfortunately, if you didn’t confirm the email, the request will just stick in “pending” status until it automatically cancels itself.  After that you can submit a new request.  It should clear after a couple of days, but sometimes it “sticks” for unknown reasons and may take a lot longer.  I don’t know of any reliable way to work around this, other than waiting.

(edited)

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