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rdbecker

Teacher

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11 Messages

Sat, Sep 22, 2012 4:39 PM

No simultaneous voice and date on iPhone 5?

This doesn't seem right. If I'm taking a call on my new iPhone 5, I'm unable to do anything requiring a connection to the internet. Is anyone else experiencing this?

Responses

sandblaster

ACE - Expert

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42K Messages

8 years ago


@cwman20 wrote:

Can anyone respond if they are still seeing issues?  Now that 6.0.1 is out as well as some of you who replaced your sims.  Do you see a difference?  Is it able to go from LTE to 4g while on a call?


Not sure what you mean by "Is it able to go from LTE to 4g while on a call?". When you place a call or receive a call, your phone will go to 4g. If you are asking whether an existing data connection will switch from LTE to 4g, yes it does, at least it did in my testing. I guess it kind of depends on what kind of data session you have going. If you are streaming music or video, an incoming call is going to interrupt that anyway. I did not test downloading a file to see if the file continued to download during a call.

 

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cwman20

Teacher

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11 Messages

8 years ago

thank you for replying sandblaster.  I was just looking for someone to verify as others were having issues using data & voice with the new iPhone when it first came out.  I am looking for things like using mapquest while on the phone or going to safari or checking email.  Thats really what I want the simulataneous data & voice for.  Thanks

Tutor

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5 Messages

8 years ago

I have had the same problem since I got the iPhone 5 in September 2012. Since then, I have had 5 phone replacements, 4 SIM card replacements, closed my AT&T account and reopened it, and tried a new phone number. None of these has fixed the problem described in this forum. I am in Cincinnati, Ohio. SIM card replacements will give you a few days of being able to use data and voice at the same time at 4G speeds. Then the problem returns. Like others have said, if you toggle LTE off in settings, you get a day or two of usability also.

It sounds like this is a bigger issue. Has anyone come up with a solution? As you can tell, I feel like I have tried everything possible to fix this. Many of the AT&T support people I have worked with have been great and have wanted to help me, but so far, no solution has been found.

Any help would be appreciated!

Thanks,
Jason
jamileh

Former Community Manager

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5.2K Messages

8 years ago

It sounds like you've done a lot of troubleshooting on this. I personally have not experienced this issue  but I think it would be a good idea to get you in touch with a member of my team so we can look at what you're experiencing more closely. 

 

Will you please send a private message to ATTCustomerCare with your name, account number, email address, phone number and the best time to contact you?  




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type ATTCustomerCare in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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Tutor

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5 Messages

8 years ago

Thanks for your note. I sent an email as directed this evening. I look forward to working with a member of your team to resolve this problem.

Jason

Contributor

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1 Message

8 years ago

I am having this same issue (among others) and tech opened a case for me On 12/20. I still don't have a response. Have you received a response?  

Tutor

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1 Message

8 years ago

Did any of you guys get a response to this issue? I have been having the same issue here in the Detroit area with no improvement. I've visited multipe at&t stores, received multiple new SIM's and a new phone. Seems to be an ongoing issue for many...suprirsed we haven't heard more about it.

 

Thanks!

Tutor

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5 Messages

8 years ago

This was never resolved for me. The supervisor I ended up talking to basically apologized that AT&T couldn't come up with a solution and suggested I go to another network if I needed that feature that bad. I switched to Verizon after that conversation. If it wasn't going to work on AT&T, I would rather have a different phone (went with a Droid DNA that I like better than the iPhone 5 anyway) on Verizon that worked and have better service and customer service. Was a shame, but I felt like no one was really interested in fixing the issue. I bet the problem happens more often than people realize, but they don't notice it and therefore, don't report the problem. I am hoping someone at AT&T figures it out eventually. 

oz_1

Master

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4.2K Messages

8 years ago


@Jason1975 wrote:

This was never resolved for me. The supervisor I ended up talking to basically apologized that AT&T couldn't come up with a solution and suggested I go to another network if I needed that feature that bad. I switched to Verizon after that conversation. If it wasn't going to work on AT&T, I would rather have a different phone (went with a Droid DNA that I like better than the iPhone 5 anyway) on Verizon that worked and have better service and customer service. Was a shame, but I felt like no one was really interested in fixing the issue. I bet the problem happens more often than people realize, but they don't notice it and therefore, don't report the problem. I am hoping someone at AT&T figures it out eventually. 

 

 

 

Maybe i am not understanding something here but you switched to a CDMA service that definitely can not do voice and data at the same time because sometimes yours would not switch on how is this an upgrade?


 

SLIKRICK

Professor

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2K Messages

8 years ago

I'm thinking the same thing. I don't see how guaranteed, built-in inferior capabilities AND an inferior phone are better over a temporary issue that can at some point be resolved. Different strokes, I guess.
sandblaster

ACE - Expert

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42K Messages

8 years ago


@oz_1 wrote:

Maybe i am not understanding something here but you switched to a CDMA service that definitely can not do voice and data at the same time because sometimes yours would not switch on how is this an upgrade?

 


Keep in mind that Verizon also has LTE and even though their iphone 5 does not support simultaneous voice and data on LTE, other LTE devices do. OP said he swithed to a Droid DNA, which I believe does do simultaneous voice and data on LTE.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

8 years ago

That is correct, I switched to a Droid DNA that can do both voice and data, just like the iPhone 5 sometimes does on AT&T. I was a huge iPhone person before getting the DNA. I like the phone just as much as the iPhone 5 and Verizon's customer service is definitely much better. 

oz_1

Master

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4.2K Messages

8 years ago

I was not aware that Verizon had rolled out both voice and data at the same time thought that was still yet to come sometime this year.

Tutor

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5 Messages

8 years ago

I know that Verizon has several Droid phones that do both data and voice over their LTE network available right now. The iPhone won't do it on Verizon, but the Droid phones do. 

jane697

Scholar

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397 Messages

8 years ago


@SLIKRICK wrote:
I'm thinking the same thing. I don't see how guaranteed, built-in inferior capabilities AND an inferior phone are better over a temporary issue that can at some point be resolved. Different strokes, I guess.

It would appear that your iPhone and AT&T fanaticism are evident in your post--comments like "guaranteed, built-in inferior capabilities" and "inferior phone" clearly bear that out; don't we tell folks who complain about not being satisfied with their iPhone and/or AT&T service, that they can simply go with the competition and see if it works out for them?  After all, no one carrier and/or phone can be absolutely suitable for everybody...but it would seem that as far as you're concerned, anyone who elects to go with a phone/service combo other than an iPhone on AT&T's network doesn't know what he's doing and/or getting into...

 

One could argue the fact that since currently it is not possible to do simultaneous voice and data over LTE with an iPhone on AT&T's network...wouldn't that make it an "inferior" capability and/or phone--especially since there are other phones that apparently CAN DO simultaneous voice and data over LTE--at least on VZW's network?

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