The new iPhone 15
katchoo45's profile

New Member

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1 Message

Friday, June 9th, 2023 4:56 PM

NO SIM, SOS and ATT site not working

I have an iPhone XS Max and woke up this morning to NO SIM and SOS mode. 

There are several NO SIM questions posted. Is this a new thing, or has this been going on forever and it's only new to me? 

I thought maybe my phone or SIM card was going bad because a google search hinted that could be a problem - I had been planning to upgrade this year anyway so I thought I'd just go on and do it. I get to the website and click on upgrade - get an error. Repeat many times and get the same error. I used two browsers, one of which was newly downloaded for this purpose. Same results.


I download the app, log in, click on upgrade - get a blank screen forever. Repeat multiple times, same thing. Uninstall and reinstall the app, same thing.

Complain on twitter because saying things in public is the only way to get help from anyone these days, get a little help which leads to a link to the phone choices where I'm finally able to start the upgrade process, but when I go cart, cart is empty. Every time, no matter what I do. Now I'm worried that anything I set up if I can set anything up, will fail and I'll get charged and never get a new phone, so I exit the twitter chat.

I tried using the chat feature on the app and wow is that ever a waste of time. The bot was just grabbing random words in my comments and giving me options that weren't solutions to my problems. 

So it's a huge bust and I can't get a new phone, and I come here to complain and see the NO SIM thing is happening to other people too, so maybe it's not even me and my phone, it's ATT.

FYI I have never, not once, opened my iPhone and tried to remove my SIM card. I've never opened the phone at all (SIM card inserted wrong is a common reason for NO SIM according to google). My phone is up to date, and I've really had no problems with it until now, which is why I haven't bothered to update it even though I've been eligible for a while.

Community Support

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229.9K Messages

9 months ago

Hi there @katchoo45, that's not the experience we want you to have when you're ordering your new device.

 

We feel your frustration and understand your upgrading options. In order to check those options for upgrading, we'll need to meet in a Direct Message.

 

Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.

 

While you're at it, here are a couple of steps that can help:

  • Try resolving your experience by powering your phone off for 1 - 2 minutes before powering it on again. This action helps your device to re-establish the connection with the network.
    • You can find exact steps by visiting our AT&T Device Support Center. After selecting your phone's make and model, choose Troubleshooting followed by Reset Device. Follow the instructions as presented.
  • Check the network coverage in your area. "SOS" or "SOS Only" means you're outside the normal operating range for your cell phone provider, so you'll want to make sure you're in a network coverage area or at least your area's not affected by any network trends.

In the meantime, please gather your account information for the next private message that will be sent.

 

We look forward to assisting you soon with your upgrade.

 

Ashley, AT&T Community Specialist

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