
New Member
•
2 Messages
No SIM error on iPad but it does not have a removable SIM - What do I do?
I have an iPad Pro 9.7 that I have been using for 3+ years. In the past couple of months the cellular connection would stop working at times, then start working again. It is still doing that more frequently now, but as the cellular stops working it flashes up on screen a "No SIM" error. But the SIM tray is empty as it has an internal SIM. What do I do to get this working correctly? I have done everything that has been recommended by Apple and AT&T via their troubleshooting sites. Updated the OS, Updated the Carrier Settings, Turned the device off and back on (which this will sometimes allow it to start working, but within a few minutes I get the No SIM error message again). It also recommends trying a new SIM, but it is built in so not sure what to do there. Can AT&T send me a new SIM?
ATTHelp
Community Support
•
215.3K Messages
3 years ago
Hi @Ellerd,
Thanks for reaching out! We'd love to help.
The iPad does in fact have an internal SIM. It should still have a SIM slot on the exterior. Can you provide us with some background information regarding when the issue began happening? If this sprang up in the last two months, did you make any changes to the tablet or your account during this time? Since you've exhausted most of the troubleshooting options, we'd simply like to know more about when the issue began happening.
We look forward to your response!
Collin, AT&T Community Specialist
2
0