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1 Message

Sun, Feb 16, 2020 2:05 AM

No service in Mexico, New iPhone 11 Max AT&T

Though I have Unlimited call & text with data free feature in Mexico and enabled cellular data roaming on the device, it still shows "No Service".

And just tried to pair my headphones to it, and my ipad tried to go thru the setup and my phone doesn’t recognize them at all .

How could this be fixed? Someone HELP.



ACE - Sage


72K Messages

2 months ago

Did you enable airplane mode? Turn it on, off (power cycle) the phone to see if it can connect to a local network.

🐾 I don’t work for AT&T. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

“Lack of planning on your part does not constitute an emergency on my part” 🆘 Dont expect normal any time soon.

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Brand User



112.6K Messages

2 months ago

Hello, @carameltutpaste,


Thanks for reaching out. Did @lizdance40's tip help? If Settings isn't the cause for your iPhone not connecting, restart it if you haven't yet. Do this:


  1. Press and hold either volume button and the side button until the power off slider appears.
  2. Drag the slider, then wait thirty seconds.
  3. Press and hold the side button on the right side of the iPhone until you see the Apple logo.

If it's still not connecting, you'll need to call +1.314.925.6925 for assistance.


Have a great week.


James, AT&T Community Specialist

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7.7K Messages

is it possible your just in an area that theres no service?

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
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