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rejamer's profile

Contributor

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2 Messages

Thu, Dec 1, 2016 12:20 AM

no service for Iphone 7

I purchased a new Iphone 7 a few weeks ago and the "no service" for my cellular connection continues to get more and more frequent - even when I am standing next to someone else using ATT - they have service and I do not. Currently I cannot connect at all after: 1) going from airplane mode and back, 2) rebooting and 3) removing and replacing sim card. NO LUCK. If is quite frustrating to have a phone you cant make a phone call on. Any suggestions?

ATTHelp

Community Support

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172.3K Messages

5 y ago

Hey @rejamer!

 

That would be very frustrating, my apologies!

 

There have been some issue popping up in iOS 10 that have cause symptoms like this.

 

Currently our technical teams are advising a backup and restore via iTunes to address this as they investigate it further.

 

However before doing so you may wish to consider lighter fixes using our Troubleshooting Tool for Phone Calls.

 

Thank you for bringing this to our attention, feel free to keep us updated on your situation!

 

Demetria, AT&T Community Specialist

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