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New Member

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2 Messages

Thu, Jan 16, 2020 11:38 AM

No response from at&t on my iPhone unlock request

I requested for device unlock on at&t website on 10 january 2020, but there is still no response from their side. The portal is still showing the message, "please allow two business days". Can someone please explain why is their no response? And kindly give me any contact email of at&t.

Thank You.

Responses

lizdance40

ACE - Sage

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70.1K Messages

1 month ago

AT&T does not use email for customer contact, therefore there is no email that you can use. You can call 611 if you are still an AT&T Mobility customer.

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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mobilemax

Employee

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747 Messages

4 weeks ago

Hello,

If you submitted at www.att.com/deviceunlock and haven’t had a response in the 24-48 hours, call into customer care via (Phone number hidden) (or 611 from AT&T phone) and say “unlock” when prompted for reason for call. A rep can’t unlock it, but can look into it and ultimately file a ticket if there is a system issue. This will give you a resolution in 3-5 days depending on the exact reason.

Check the current account is paid up to date, the device is paid off in full and the right number for the device was used in request.

(edited)

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.