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Zhous's profile

New Member


1 Message

Tuesday, March 7th, 2023 1:05 PM

No network while there is a signal.

Yesterday my cellular network is fine, but when I get up today and I find that I can't use any apps without WI-FI, the Apple phone shows a full signal of att 5g but there is no network.

It's the start of the month the auto pays just done 2 days ago, and I buy 15G every month. 

I tried restart the phone, doesn't work.

There is signal showing on the phone but no network.


Community Support


215.4K Messages

3 months ago

Hello there @Zhous, we can understand how concerning not having any network and will be more than happy to help!


What it sounds like is there is a burp in the communication between your phone and our network. Great news, you can refresh the network on your phone by powering off the phone completely, remove SIM card, clean golden contacts, re-insert into device, and power it back on again.


Our Device Support Page has great step-by-step guides on how to remove and re-insert the SIM card. After selecting your phone’s make and model, please go to Tutorials > About Your Device > Phone Assembly/Insert SIM.


We also recommend visiting our Troubleshooting and Resolve Tool for more troubleshooting steps. It is a fantastic resource which gives personalized steps, and can pinpoint the source of the error! After selecting your phone’s make and model, please go to Service/network issues > Phone Calls.


Please let me know if this helps! Have a fabulous day!


Ashley, AT&T Community Specialist 

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