The new iPhone 15
Berkshirecamper's profile

Tutor

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8 Messages

Sunday, October 8th, 2017 6:02 PM

No LTD

I have lte enabled but still no lte. Shows 4g on iPhone 5s.  My wife’s iPhone 5s has the exact same settings and she has lte.

Accepted Solution

Official Solution

Community Support

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229.8K Messages

6 years ago

Hello @Berkshirecamper,


Great question! There may be an error with your device which is causing it not to connect to LTE, but I’d be more than happy to assist you with resolving this.


Resetting your network settings is an excellent way to troubleshoot network related issues. To do this, go to Settings > General > Reset > Reset Network Settings. Your device will automatically restart once it is finished; you will also need to re-enter your Wi-Fi password to reconnect to your wireless networks.


Try removing and reinserting your SIM card, as this will force your device to reconnect to our network. For instructions on how to do this, visit our Device Support Tool. Here, choose your device; then go to View All Solutions > About your device > Insert SIM. Ensure your phone is completely powered off before removing the SIM.


If you have any other questions let us know. I hope you have a good rest of your week!


Jax, AT&T Community Specialist

Tutor

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8 Messages

6 years ago

I tried removing and reinserting the sim card and resetting the network and the problem was not fixed.   I took the sim card out my iPhone and put it in my wife's iPhone and the trouble followed the sim card.  I took the phone to ATT store and they replaced the sim card and I now receive an LTE signal.

 

Community Support

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229.8K Messages

6 years ago

Hello @Berkshirecamper!


Thank you for trying those steps!


Please use our great Troubleshoot & Resolve tool. To get the best results click Log in and sign into your myAT&T account. Select your phone’s make and model > Internet > Websites taking a long time to load or times out, and follow the remaining steps until LTE works again.


If there is still no LTE connection, it may be a good time to look at device replacement. To prepare for getting a new phone please backup the phone’s data to iCloud or iTunes. Once you have a new iPhone, you can then restore the backed up data using the steps on this page.


I’m glad I could help! Thank you and have a great rest of your Friday.


Jax, AT&T Community Specialist

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