NextUp Upgrade is Useless
I bought the 13 pro max with the $5 (now $6) next-up upgrade to upgrade earlier. When I went to upgrade, it showed I had to pay off my phone to upgrade, even after selecting trade-in???? Mind you I already paid more than half my phone, and I'm past the halfway mark of 36 months. After bringing it up to an agent, they investigated and said that it was simply a technical error but didn't explain how she was gonna fix it, simply that the error shouldn't happen. Then I got moved to two different agents who didn't solve anything, and then a manager who said what the first person said was incorrect. I even saved the transcript due to how disgusting and tbh scammy this company is. The NextUp Upgrade is (Edited per community guidelines). I wish I would have known that ahead of time, wouldn't be spending $5 (now $6) a month for garbage.