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The new iPad Pro & iPad Air!
lilprettyni's profile

1 Message

Tuesday, September 26th, 2023 8:25 AM

New phone

I was wondering if I would be still be eligible for the trade in plan to get a new iphone . I say this because the phone I have now isn’t paid off and was with a different carrier. does it matter ? 

Accepted Solution

Official Solution

ACE - Sage


118.3K Messages

9 months ago

As long as it's not blacklisted or user locked you can switch service providers and trade in a phone from a different service provider even if it's not paid off.

AT&T will not pay off your previous service provider that's up to you. 

 If you owe money on the phone and your previous service provider blocks the phone, which they have a right to do if you don't finish paying for it, you will lose any bill credits you might get from trading it into AT&T.  

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