New iPhone X A1865 activated, locked and then suspended but IMEI is clean
I recently bought a new, still sealed iPhone X, model A1865 (the unlocked model that supports both GSM and CDMA). I moved the AT&T SIM from my iphone 6s, which died, into the X and allowed it to activate. It worked, but after a day was suspended. I am able to reactivate it via the MyAtt app, but it gets suspended once or twice a day.
Verizon, Apple and Swappa IMEI checks all come back clean. In fact, the phone is on the global IMEI whitelist.
However, AT&T customer service, and the global fraud department tell me the phone was reported stolen in mid-August. They say only Verizon can remove it from the list. But Verizon fraud says there’s no issue with the phone, as does Apple.
It isn’t clear to me how AT&T would have been informed about a non-AT&T phone supposedly being stolen, long before that phone was even associated with AT&T, yet nobody else (Verizon, Apple, global IMEI list) shows a problem.
Now I believe the phone is locked to AT&T’s activation server, so I can no longer use a different carriers SIM. It’s pretty clear if I had used a Verizon SIM for activation, the phone would be fully functional.
Surely if the phone were truly blacklisted, it would be blocked from network use? Instead, it can be reactivated for 12-24 hours at a time and is fully functional during that period. What sort of weird nether-world has AT&T consigned my phone to?
I’ve seen many reports of people with similar problems with using Verizon devices on AT&T, on this forum and elsewhere.
It seems ridiculous for AT&T to claim they are powerless to address this issue when only AT&T thinks there is a problem, yet claims they are not the authoritative source of it.
Is there anything that can be done? Thank you kindly for your attention.