The phone that makes your everyday epic. Buy the Samsung Galaxy S21 FE 5G now!
What is happening with 3G?
cbhcxx's profile

Contributor

 • 

2 Messages

Tue, Sep 10, 2019 3:27 PM

New iPhone X A1865 activated, locked and then suspended but IMEI is clean

I recently bought a new, still sealed iPhone X, model A1865 (the unlocked model that supports both GSM and CDMA). I moved the AT&T SIM from my iphone 6s, which died, into the X and allowed it to activate. It worked, but after a day was suspended. I am able to reactivate it via the MyAtt app, but it gets suspended once or twice a day.

 

Verizon, Apple and Swappa IMEI checks all come back clean. In fact, the phone is on the global IMEI whitelist.

 

However, AT&T customer service, and the global fraud department tell me the phone was reported stolen in mid-August. They say only Verizon can remove it from the list. But Verizon fraud says there’s no issue with the phone, as does Apple. 

 

It isn’t clear to me how AT&T would have been informed about a non-AT&T phone supposedly  being stolen, long before that phone was even associated with AT&T, yet nobody else (Verizon, Apple, global IMEI list) shows a problem.

 

Now I believe the phone is locked to AT&T’s activation server, so I can no longer use a different carriers SIM. It’s pretty clear if I had used a Verizon SIM for activation, the phone would be fully functional.

 

Surely if the phone were truly blacklisted, it would be blocked from network use? Instead, it can be reactivated for 12-24 hours at a time and is fully functional during that period. What sort of weird nether-world has AT&T consigned my phone to?

 

I’ve seen many reports of people with similar problems with using Verizon devices on AT&T, on this forum and elsewhere.

 

It seems ridiculous for AT&T to claim they are powerless to address this issue when only AT&T thinks there is a problem, yet claims they are not the authoritative source of it. 

 

Is there anything that can be done? Thank you kindly for your attention.

ACE - Sage

 • 

92K Messages

2 y ago


@cbhcxx wrote:

I recently bought a new, still sealed iPhone X,  FROM WHERE/WHO?

 You started this great big long post without identifying where are you purchased the phone from. If you did not purchase from a verified seller like AT&T or Best Buy it is absolutely entirely possible that you bought a stolen phone!  

model A1865 (the unlocked model that supports both GSM and CDMA). I moved the AT&T SIM from my iphone 6s, which died, into the X and allowed it to activate. It worked, but after a day was suspended. I am able to reactivate it via the MyAtt app, but it gets suspended once or twice a day.

That’s a blacklisted phone.  

Verizon, Apple and Swappa IMEI checks all come back clean. In fact, the phone is on the global IMEI whitelist.

white list has nothing to do with blacklist.   Your phone is ‘white listed’ because it has hardware for any network.   A device is blacklisted because it’s been lost or stolen. It is possible to have a device that is white listed and blacklisted.  

However, AT&T customer service, and the global fraud department tell me the phone was reported stolen in mid-August. They say only Verizon can remove it from the list. But Verizon fraud says there’s no issue with the phone, as does Apple. 

Bingo.  Why Verizon doesn’t have it on their blacklist, dunno.    Phones are blacklisted with whichever carrier they were most recently used on. The universal unlock phone may have been used on AT&T and Verizon, and reported stolen through At&t.  It should show on all carriers quicker than it does.  

 

It isn’t clear to me how AT&T would have been informed about a non-AT&T phone supposedly  being stolen, long before that phone was even associated with AT&T, yet nobody else (Verizon, Apple, global IMEI list) shows a problem.

 Universal phones are sold through third-party retailers like Walmart or Best Buy. It is entirely possible that this phone was purchased and used on AT&T only.   Universal phones are locked to the first carrier are used based on the US flex activation policy. Your assumption that this phone was a Verizon phone is incorrect. 

 

Now I believe the phone is locked to AT&T’s activation server, so I can no longer use a different carriers SIM. It’s pretty clear if I had used a Verizon SIM for activation, the phone would be fully functional.

 Since you are using it on AT&T, and it is being daily suspended for being on the blacklist, please explain your logic? 

 

Surely if the phone were truly blacklisted, it would be blocked from network use? Instead, it can be reactivated for 12-24 hours at a time and is fully functional during that period. What sort of weird nether-world has AT&T consigned my phone to?    No this happens all the time. You can reactivate the phone and will continue to be kicked off the network. This is entirely normal for a blacklisted phone. 

 

I’ve seen many reports of people with similar problems with using Verizon devices on AT&T, on this forum and elsewhere.

Where?   iPhones sold by Verizon and 3rd party retailers with universal hardware work perfectly on At&t.  Not logical assumption.  

It seems ridiculous for AT&T to claim they are powerless to address this issue when only AT&T thinks there is a problem, yet claims they are not the authoritative source of it.   

Is there anything that can be done? Thank you kindly for your attention.

 Only the person who blacklisted the phone originally can take it off the blacklist.  (Not At&t or verizon, the PERSON)  Please except the fact that you were scammed by the seller and return the phone. If you purchased through eBay or Swappa,  they guarantee your sale and will get your money back if the seller does not refund immediately.  

 


And any dope can re-shrink wrap a box.  They sell kits for that that shrink with a hair dryer.

 

Contributor

 • 

2 Messages

2 y ago

Thanks for your disdainful reply and your careless reading comprehension, hall monitor.

dwill05

ACE - Master

 • 

6.1K Messages

2 y ago

Regardless of how you feel about the reply, he’s correct.  Your phone sounds like it’s blacklisted.  Only the person who put the phone on the blacklist can request removal, so it’s irrelevant whether AT&T or Verizon was the carrier that actually added it.  The fact that the box was sealed isn’t proof that it wasn’t stolen.  Brand new in the box phones get stolen from stores and doorsteps all of the time.  Similarly, being on the “whitelist” doesn’t mean anything.  The list may not have been updated in a timely manner, or it could be that the lists look at were only narrow as it relates to their company.

 

If you feel that you are being wronged, you can file an FCC complaint and get AT&Ts response.

ACE - Sage

 • 

92K Messages

2 y ago

@dwill05   Classic ‘killing the messenger’.  AT&T told him it’s blacklisted already.  Denial.  

Never mind FCC, What he needs to do is return and get his money back from the bogus seller.  

 

ACE - Sage

 • 

92K Messages

2 y ago

@cbhcxx   I posted the unvarnished facts.  You want sugar?  I don’t get paid by anyone to add that.  I could write nice things, and be apologetic and have you running back and forth as at&t and Verizon are doing if you want.  But it wouldn’t be truthful.  Sorry if it’s not what you want to hear, but fact is you got a stolen or ‘lost’ phone and should get your money back. 

 

Need help?
The new iPhone 13
Fix, replace or check device delivery
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.