Tutor
•
3 Messages
New iPhone 7 - No Service with activated SIM card
I received a new iPhone 7 yesterday. Picked it up at the AT&T store yesterday and was able to use it on the AT&T Network - I made a few calls, sent texts, etc. Then I went home to restore from backup on my desktop to load up my apps, etc., and it has said "No Service" ever since. I cannot make or receive calls at all, and cannot text, access email, etc. unless there is a wi-fi network available. The SIM card has been activated, and works if you put it in another phone (tried that at the AT&T store today). I've tried resetting the phone completely by restoring as a new phone twice (meaning I didn't restore it from a backup) - that didn't work either. I went to the Apple store and they ran their diagnostics -- all were fine so it's not a hardware issue. My other Apple devices are all functioning using AT&T's network so there is definitely service where I am.
Any advice?
Cg9880
Contributor
•
3 Messages
8 years ago
The phone is brand new, under warranty and within the 14 day return window. There shouldn't be any fees.
Thanks again
0
0
Anonymous
New Member
•
25.7K Messages
8 years ago
0
0
Anonymous
New Member
•
25.7K Messages
8 years ago
0
0
Cg9880
Contributor
•
3 Messages
8 years ago
The store rep did a full return and waived the restock fee as the return was for defective material. A new phone is now on order.
Provided the new phone works once received, I might actually admit that I am satisfied.......
I will post again when the new phone arrives.
0
0
tangfamily90
Tutor
•
3 Messages
8 years ago
To follow up since this is my original posting, Apple replaced my phone at no charge. I did buy Apple Care with the phone originally and they offered to replace the phone even though I had pre-ordered it through AT&T. Since I tried multiple SIM cards and multiple reinstalls of iOS 10 on my original phone, they labeled the device defective and ordered me a new one. It took two days to come in (I have a silver 7 Plus, 128 GB) but Apple made it seamless. Not sure if the Apple Care bit helped but customer service at AT&T and Apple made it all work once we determined that it was a defective hardware issue.
0
0
Mishuk
Voyager
•
2 Messages
8 years ago
Hello all,
I also have problems with the new IPhone(s) 7 and 7 plus I just received. I went 2 days in a row to an ATT mobile store, and today I will go to the ATT Headquarters Office, because this is just weird. The ATT mobile store changed the sim twice, but what I learned is that the phones are having service (voice and text) only if you have the data turned on from your ATT account online. What I mean is that I have 20 GB share plan, and sometimes I have to turn off my son’s data, because he is using a lot of it, and I don't want to end up paying more for my plan (being over the limit), therefore sometimes I will turn off his data for a few days or so. When he had his IPhone 6, there was no problem with the service if his data was turned off from my ATT online account, but now with his new IPhone 7 (the same problem with my new IPhone 7 plus), as soon as I log in to my ATT account and turn off data, the phones show no service within seconds, regardless the WI-FI feature being on or off. This does not make sense, because I should have service (voice and texts) no matter if I have data turned on or off. Like it worked before with IPhone 6 and 6 plus. I was wondering if anybody else encountered this problem and can advise.
0
0
jhunt47
Contributor
•
2 Messages
8 years ago
0
0
Mishuk
Voyager
•
2 Messages
8 years ago
0
0
jhunt47
Contributor
•
2 Messages
8 years ago
0
0
SBM1974
Contributor
•
1 Message
8 years ago
0
0