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What is happening with 3G?
R

New Member

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2 Messages

Wed, Mar 4, 2020 2:53 PM

NEVER GOT PHONES AND SERVICES AS PROMISED AND NOW FACING CONSEQUENSES OF YOUR MISTAKE

My husband and I just came home from a two-year deployment overseas in Korea. While there we had Korean phone services so obviously when we came home we needed to get phone services again. Especially so we have a point of contact with our COCs. I was SO excited to see how many discounts we would get through ATT AND the fact they were able to port our numbers over from the phone number we had two years ago!! Even though it took 3 hours to order with the representative. I made sure to let the rep know that we would need these ASAP. It’s not like we’re just waiting on a shiny new phone... we’re waiting on everything. She assured me we would get them THAT DAY OR NO LATER THEN THE NEXT. Did everything as she told me too and here we are FOUR BUSINESS DAYS LATER AND IT STILL SAYS PROCESSING?!?!?!?! My husbands First Srg knocked on our door last night to let him know he’d be getting a counseling for no one being able to reach him!!!!!!!!! WHAT IS GOING ON???? We NEED our phones!!!!! I contacted customer service Four times. Three of which were via chat and they were all lying to us and telling us that our phones would ship that day and he delivered the next. Then the phone rep told me that I should have been more vigilant about ordering phone services and how I’d just have to wait no matter what??????? ARE YOU SERIOUS?!?!?!?! WHERE ARE OUR PHONES!!!!!!!???????????

ATTHelp

Community Support

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176.3K Messages

2 y ago

We apologize about your experience, @rhimondra!

 

We invite you to sign in and check the status of your order. Generally, and depending on the device you ordered—whether it's delayed or in backorder—receiving your package can take anywhere from 3-5 days.

 

Additionally, it's possible to see if the device is available for pickup at your nearest AT&T Store.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

GLIMMERMAN76

ACE - Expert

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22.5K Messages

2 y ago

Why did you just not go into a store if you needed them right now?

New Member

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2 Messages

@GLIMMERMAN76 We JUST got back from overseas. We don't have a car right now because of that. And no phone = no access to things like Lyft and Uber. Also, the deals and promotions we signed up for were ones that we were told could only be claimed via ordering over the phone. Well when you order over the phone (I had to use the hotel landline) the ONLY option you have is to have it delivered to your address.

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