Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
The new iPad Pro & iPad Air!

New Member


1 Message

Monday, March 30th, 2020 11:43 PM

Need your Help unlocking an AT&T iPhone X

Dear AT&T support

I have an AT&T iPhone X that I bought from an AT&T store in NY. I was supposed to use this phone with an AT&T sim card that my employer, a Real Estates agency will provide me since I am an employee. Unfortunately, this RE agency closed permanently due to the current Covid-19 pandemic. Now I am stuck with an AT&T phone that I cannot use. I know that this phone does not belong to any active AT&T account and it is not in any NEXT account that still owe money. Can you please help me unlock this phone so I can use with my current provider which is Metro PCS. I used to be an AT&T customer from 1999 until 2017 when I had to switch to Metro PCS to save money because I now have two young kids and a wife, Please help me. My iPhone IMEI number is (edited per community guidelines) .

Again, thank you very much for your help.


Accepted Solution

Official Solution

ACE - Expert


64.7K Messages

4 years ago

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.