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Groovesupply's profile

1 Message

Thursday, October 12th, 2023 9:17 PM

Need iPhone unlocked for eSIM use

We didn’t realize new iPhones didn’t have SIM card slots and now we’re in a foreign country and purchased an eSIM through sakuramobile but it’s saying we cannot access it until AT&T unlocks our phone, but of course calling customer service would rack up a huge fee and their daily foreign country package is a huge rip off. A SIM card for 30 bucks or pay AT&T 10 a day. Of course there’s no easy way to contact them so now I’m desperate for any help I can get. If any AT&T customer support can help or if anyone can recommend an eSIM that doesn’t require unlocking I’d be eternally grateful. 

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

8 months ago

To unlock any phone, use the unlock portal which might prove difficult from overseas. Please read the requirements to unlock, the phone won’t be unlocked if the requirements are not met.

https://att.com/deviceunlock

ACE - Master

 • 

10.7K Messages

8 months ago

The phone itself must be unlocked to use a non-AT&T SIM.  It doesn’t matter whether it’s a physical SIM or an eSIM.  You need to use the online unlocking portal, and the phone must meet the unlocking eligibility requirements 

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