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1 Message

Wed, May 8, 2019 2:37 AM

Need help with Apple Watch cellular

Hello. I spent over 3 hours on the phone today with AT&T customer service trying to resolve an issue with my Apple Watch. I purchased the watch in December and have been paying for cellular service since then. I have not been able to activate or set up the cellular service on the watch though. I am getting very frustrated as no one can seem to help and the last person I spoke with just kept putting me on hold and had a really strong accent making it hard to understand him. I just want the service that I have been paying for to finally work. Thank you. 


Accepted Solution

Official Solution

Brand User

New Member


120.1K Messages

a year ago

Hi @Cindy6099,


We'd love to help you with this issue you're having! There are two things we'd like to check for. The first is ensuring you've activated your SIM card/cellular device. This page will walk you through activating your SIM card, through whichever device you prefer.


The next step is for NumberSync, and how to set it up. This page also provides information regarding requirements, and how to sync and unsync the feature. Please let us know if this helps!


Collin, AT&T Community Specialist

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