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1 Message

Fri, Oct 19, 2018 10:04 PM

Need help unlocking iPhone

I requested a device unlock 10-13-18 it is now 10-19-18 and still my status says being reviewed. Just bought phone from amazon. Please if someone can help me rush the process I would appreciate it.


Accepted Solution

Official Solution

Brand User

Community Support


136.7K Messages

2 years ago

Good afternoon @Freemontce1215, allow us to lend a helping hand. We have been receiving a large amount of unlock requests, so it could take longer than expected. Unfortunately there is no way to expedite the request. We recommend frequently checking our Unlock portal for status updates. Thanks for reaching out to us.


Makaela, AT&T Community Specialist.

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New Member


4 Messages

a month ago

Hello @ATThelp, I bought iPhone from eBay and it was just in my possession, when I turned it on to insert sim card it appeared that "it's not supported" and Apple support advised to reach ATT, because it's attached still to the carrier. 

Firstly i was trying to submit unlocking from entering IMEI on unlocking page but with no success, because of network error, so same day I did unlocking form from my PC and received message of too many attempts which is not correct, because there was just ONE and no one else could of tried before because i was the only one in possession of it for more than 30 days.

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