For the mom who gives us everything - Mother's Day gifts that connects us.
The new iPhone 15
chloenbh's profile



1 Message

Thursday, October 23rd, 2014 7:58 PM

Need help badly. cannot get receipt

A few days ago, I updated my iPhone to iOS8 and I got stuck on activation lock and my iCloud account was locked. I took it to the Apple Store and they said they could remove it with proof of purchase or a receipt. I had since lost the receipt since I bought this phone almost two years ago.


The AT&T store I bought my phone at had closed down so I simply went to another AT&T store. The service was rude. They said I cannot get my receipt since I did not buy the phone at that store and the store I bought it was "wasn't corperate" so they had no records of it. I then went home and had an online live chat with someone on the AT&T website. They said they had record that I bought my phone but no invoice. They also said I cannot get my proof of purchase except where I bought my phone. She then cut my chat off before I could ask anything else.


If it closed down, where am I suppossed to get it? Where is all the infromation I gave that store? 


This is extremely frustrating and I am now debating on if to ever get an Apple product again and if I should stay with AT&T anymore.

ACE - Master


10.4K Messages

10 years ago

If you didn't buy the phone from an AT&T corporate store, and instead bought from another place that is an authorized AT&T retailer, then AT&T doesn't have a copy of your receipt since they weren't the one who sold you the phone.



1.7K Messages

10 years ago

  1. Did you charge your purchase?  If so, you could use your credit card receipt.
  2. Other than a few major retailers, what non-corporate phone stores sell iPhones?
  3. The cited activation/iCloud lock sounds a bit suspicious, IMHO.
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