
New Member
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4 Messages
Need assistance with paid off iPhone unlock "Your phone is not longer active on an AT&T account'"
Hello to all community members! I have a sort of problem with my iPhone, which I just bought.
Original owner ensure me that it is paid off completely. So I went through typical way - ATT device unlock portal, filled up all fields and
"Your phone is not longer active on an AT&T account"
was the answer(
Right now I am abroad, so this forum is only my hope to figure this problem!
Will appreciate any help!
Accepted Solution
Official Solution
ATTHelp
Community Support
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221K Messages
6 months ago
Hello, @smailuk. Thanks for reaching out to us about unlocking your device.
When submitting the unlock request, at the top of the page, it should say "Do you have an AT&T Number?" and then it will give you the option to say "Yes" or "No". Make sure you select "No" and then continue submitting your request.
Also, here is more info about unlocking your device.
Let us know if this works!
TT, AT&T Community Specialist
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formerlyknownas
ACE - Sage
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110.7K Messages
6 months ago
If you don't get a satisfactory response and assistance through ATT help and this forum you can file an FCC complaint online. FCC complaint is a simple free form and the complaint is forwarded back to AT&T upper management.
There are at least a dozen complaints a day about AT&T's broken unlock portal that's been going on for over a month. AT&T has still not fixed its whacked system
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smailuk
New Member
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4 Messages
6 months ago
@ATTHelp , "Do you have an AT&T Number?" and then it will give you the option to say "Yes" or "No". Make sure you select "No" and then continue submitting your request." --- that's exactly what I did, I have select "No".
And after couple minutes received email from AT&T saying "Heads up! We can't complete your unlock request right now" (((
I have tried 2 times, but with same result (
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smailuk
New Member
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4 Messages
6 months ago
@formerlyknownas , appreciate Your advise, I've also read topics with same problem here , so will Google for FCC Complaining as an optional way.
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ATTHelp
Community Support
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221K Messages
6 months ago
Thank you for reaching back out ot us with that information, @smailuk. At this time, we would like to speak with you in private, so we can investigate why you are receiving this error message while trying to unlock your device. Please click the message icon in the upper right and reply.
We look forward to speaking with you!
TT, AT&T Community Specialist
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smailuk
New Member
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4 Messages
6 months ago
Thank You 2 everyone here, problem was solved in couple minutes by @ATTHelp in PM!!!
Thank You for super fast support !
Did not expect to be so easy !!!!
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