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pindaros's profile

Contributor

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2 Messages

Sunday, November 6th, 2016 2:23 AM

My unlocking code was approved but never received the pin code

Hello, I requested to unlock my Apple iPhone 5s device from ATT and the request was approved. However, I never received the pin code. Why?

Thanks

Accepted Solution

Official Solution

ACE - Expert

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16.5K Messages

8 years ago

 


@pindaros wrote:
I add the new sim card, from Europe, and the phone requests a code. So what do I do?

That's weird!  Are you certain the code it's asking for is an unlock code?

 

Does the carrier name show up in the top left of the screen? (what carrier?)

 

I think it might be a code for the SIM card.

You might need to ask the SIM provider https://support.apple.com/en-us/HT201529

 

 

UPDATE: Europeon Sim cards ask for a code. (see below)

ACE - Expert

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16.5K Messages

8 years ago

 

@pindaros You don't need a code for an iPhone.  

Just follow the instructions in the approval message.

 

Screen Shot 2016-11-05 at 10.27.59 PM.pngFollow one of the two options.

 

 

When solved / helped, please mark your question as solved by clicking "Accept solution". This helps other people to find an answer more quickly.

 

 

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Contributor

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2 Messages

8 years ago

I add the new sim card, from Europe, and the phone requests a code. So what do I do?

Professor

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3.2K Messages

8 years ago

@Gary L, you are correct. Europeon Sim cards ask for a code for the sim, not for the phone. It is usually found inside the package. Hopefully, the OP hasn't thrown that away yet or his sim will be useless.

Contributor

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1 Message

8 years ago

I too am having a problem, they will not unlock my phone saying I owe money when everything is paid in full. I spent half the day yesterday trying to get answers and not one person has the same answer . I will never recommend at&t to anyone. We had them for a carrier for over 12 years and this last 2 years have been a nightmare. I was never so happy to get of contract with them. Too bad for at&it they use to be a great company.

Contributor

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1 Message

7 years ago

I got the same case with AT&T. They sent an email approval about my unlock request. Since there was no other information in the email, I called the number provided. The representative told that I had just to wait for AT&T to unlock my device. It could take 2-3 business days. It has been 3 business days, and I still haven't got any email or confirmation from AT&T if my device has been unlocked.
Any suggestion?

 

 

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