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victorott's profile



2 Messages

Tue, Nov 19, 2019 8:24 PM

My local Att store

  • Can I report issues at my local AT&T store ,when I can’t use my stolen phone?

ACE - Master


6.4K Messages


Exactly what issues are you trying to report?  If you have a phone that was reported stolen, it’s probably been blacklisted and can’t be used unless it gets removed from the blacklist.


Community Support


189.4K Messages


Hello, @victorott,


Thanks for reaching out on this. We're sorry to hear your phone was stolen. You can sign into your myAT&T account to report the device as stolen and suspend service on it. You would follow these steps:


  1. Sign into your myAT&T account.
  2. Go to .
  3. Choose a reason and select Suspend.
  4. Follow the prompts to suspend service and block the device.

Yes, your local AT&T Store should be able to assist if you can't do it online or would rather not do so.


Have a great week.


James, AT&T Community Specialist

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