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Troubleshoot your device issues
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2 Messages
Tue, Nov 19, 2019 8:24 PM
My local Att store
- Can I report issues at my local AT&T store ,when I can’t use my stolen phone?
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dwill05
ACE - Master
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6.4K Messages
3年前
Exactly what issues are you trying to report? If you have a phone that was reported stolen, it’s probably been blacklisted and can’t be used unless it gets removed from the blacklist.
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ATTHelp
Community Support
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189.4K Messages
3年前
Hello, @victorott,
Thanks for reaching out on this. We're sorry to hear your phone was stolen. You can sign into your myAT&T account to report the device as stolen and suspend service on it. You would follow these steps:
Yes, your local AT&T Store should be able to assist if you can't do it online or would rather not do so.
Have a great week.
James, AT&T Community Specialist
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