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Tue, Nov 19, 2019 8:24 PM
ACE - Master
Exactly what issues are you trying to report? If you have a phone that was reported stolen, it’s probably been blacklisted and can’t be used unless it gets removed from the blacklist.
Thanks for reaching out on this. We're sorry to hear your phone was stolen. You can sign into your myAT&T account to report the device as stolen and suspend service on it. You would follow these steps:
Yes, your local AT&T Store should be able to assist if you can't do it online or would rather not do so.
Have a great week.
James, AT&T Community Specialist
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