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Troubleshoot your device issues
victorott's profile

Contributor

 • 

2 Messages

Tue, Nov 19, 2019 8:24 PM

My local Att store

  • Can I report issues at my local AT&T store ,when I can’t use my stolen phone?
dwill05

ACE - Master

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6.4K Messages

3年前

Exactly what issues are you trying to report?  If you have a phone that was reported stolen, it’s probably been blacklisted and can’t be used unless it gets removed from the blacklist.

ATTHelp

Community Support

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189.4K Messages

3年前

Hello, @victorott,

 

Thanks for reaching out on this. We're sorry to hear your phone was stolen. You can sign into your myAT&T account to report the device as stolen and suspend service on it. You would follow these steps:

 

  1. Sign into your myAT&T account.
  2. Go to https://soc.att.com/37p2nUY .
  3. Choose a reason and select Suspend.
  4. Follow the prompts to suspend service and block the device.

Yes, your local AT&T Store should be able to assist if you can't do it online or would rather not do so.

 

Have a great week.

 

James, AT&T Community Specialist

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