Skip to main content
AT&T Community Forums

Contributor

 • 

1 Message

Mon, Dec 31, 2018 4:33 AM

My iPhone XS just went blank. No service, no screen function! CANNOT charge, turn off, etc.

My new phone XS just died.  I got it about 6 weeks ago.  I had over 70% charge on it.  Picked it up and the screen wouldn't even come on? Can't turn it off either.  Just totally black screen.  Has anyone experienced this with the XS?   Not sure what to do to get it to restore , reboot, etc........

Responses

Accepted Solution

Official Solution

lizdance40

New Member

 • 

78.1K Messages

2 years ago

Contact Apple.  Apple warranties your iphone.  Att can’t touch it. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Get started...

Ask a new question